Accessibility Statement of “Merkaz Shefer” – updated as of 1.11.2024

At “Merkaz Shefer”, we are committed to promoting accessibility in order to enable people with disabilities and special needs to use and enjoy the wide range of services we offer to all our customers, including at our service and sales locations, on our website, and through our telephone service centers.

Approximately one quarter of the population in Israel encounters accessibility challenges when using the internet, including individuals with visual impairments, hearing impairments, motor disabilities, senior citizens, and others.

In order to provide optimal, professional, and accessible service to everyone, we have implemented the necessary accessibility adjustments on our website and integrated accessibility guidelines as much as possible, in accordance with the principles of the Israeli Accessibility Standard, the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 2013 (Section C: Internet Services).

The website complies with Accessibility Standard 5568 at Level AA according to the WCAG 2.1 guidelines.

The website accessibility is compatible with leading browsers, including Chrome, Firefox, and Internet Explorer 9 and above.

We have invested significant resources to ensure that our website is easier to use and more accessible for people with disabilities, based on our strong belief that every person has the right to live with dignity, equality, comfort, and independence.

We provide an advanced accessibility component by UserWay Website Accessibility, operated באמצעות a dedicated accessibility server. The software enables the website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

The UserWay accessibility menu can be activated by clicking the accessibility menu icon displayed on the corner of the page. The accessibility menu and the technology implemented on the website provide many options, including:

Website adaptation for screen reader users, keyboard navigation support, font enlargement, stopping animations and flashing elements, contrast adjustments, link highlighting, font changes, and many additional accessibility features. The accessibility plugin also supports screen reader software such as JAWS, NVDA, and more.

We continue our efforts to improve the accessibility of the website as part of our commitment to enabling its use by the entire population, including people with disabilities and special needs. Please note that despite our efforts to make all pages on the website accessible, some sections may not yet be fully accessible.

If you have found or encountered any accessibility-related issues while browsing the website, or if you have any questions, suggestions for improvement, or wish to report a problem, we would be happy to hear from you. Please contact the company’s Accessibility Coordinator:

Accessibility Coordinator: Simcha Levy

Email: [email protected]

Phone: 050-4140054

In order for us to handle the issue in the best possible way, we highly recommend including as many details as possible, such as:

• Description of the issue
• What action were you trying to perform?
• Which page did you browse?
• Browser type and version
• Operating system
• Type of assistive technology used (if applicable)